INFORMATION
Shipping prices
Our shipping prices depend on the product's weight and delivery method. See the different prices here.
Terms & conditions
See what terms and conditions are associated with purchase, delivery, pick-up and warranty at Copenhagen Bath og garanti hos Copenhagen Bath
Privacy policy
We do our part to protect your data. Read more here.
Cookie policy
We Use Cookies on our website. Here you can read about our policy.
About Acovi® composite
Everything about our Acovi® composite, which most of our products are made of.
Maintenance
Here you will find information about everything from daily maintenance, to the treatment of scratches and cracks.
Downloads
All our catalogs, guides and other materials are available for download here.Shipping Prices
Please contact your nearest retailer or Copenhagen Bath to get shipping costs. You can contact us by email: contact@copenhagenbath.com or by phone: +45 36960747 for further information.
Terms and conditions
Warranty
A two-year guarantee is granted on all of our products in accordance with Danish Procurement Act.
It is a condition that the product has only been used for the intended purpose according to the product description on the website.
It is also a prerequisite that you as a customer save your receipt as evidence of the purchase of the item. The warranty is valid from the day you physically received your item.
You have 14 days of return on all items that you buy at Copenhagen Bath.
Copenhagen Bath guarantees that we will rectify any defect in the goods as a result of faulty design, materials or workmanship that comes within a period of two years from Copenhagen Bath delivery. Under the warranty, Copenhagen Bath must replace the defective goods or parts by supplying equivalent or similar goods or parts to the buyer at no cost.
Any costs related to transport and installation are paid by the buyer. The warranty does not cover defects caused by defective or improper installation, maintenance, use or repair or defects arising from the period following delivery of the goods. In addition, the warranty does not cover defects related to impurities in water or other normal wear and tear. Copenhagen Bath is not responsible for the suitability of the goods for the intended use of the buyer.
All returned items must be unused, in original condition and in the original packaging. The packaging must appear as new without visible marks, so that the goods can be resold at any time.
Copenhagen Bath does not receive return goods / replacement goods before an agreement has been reached. This can be done by calling telephone 3696 0747 every weekday between kl. 9.00 and at. 16:00 or write an email to contact@copenhagenbath.com.
Returns must be delivered to our address, and delivery costs on return are paid by the buyer. Copenhagen Bath does not take specially ordered items or items sold from the show return.
Copenhagen Bath offers a 10-year guarantee on internal breakage and color fastness on Acovi® products purchased after 2016.
Privacy Policy
Copenhagen Bath Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To quickly process your transactions.
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
An external PCI compliant payment gateway handles all CC transactions.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Understand and save user’s preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, It won’t affect the user’s experience .
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
WWW
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us
• By calling us
• By logging in to your account
• By chatting with us or by sending us a support ticket
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Copenhagen Bath
Bækkeskovvej 25
2665 Vallensbæk Strand
Denmark
contact@copenhagenbath.com
Last Edited on 2018-05-16
About Acovi
Composite materials such as Corian® and solid surface have been a preferred material in our kitchens for many years. The completely pore-free surface is therefore perfectly suitable for bathroom products such as bathtubs, basins and countertops in the bathroom.
That is why Copenhagen Bath® specializes in composite bathroom products.
Our Acovi® composite consists of a mixture of natural minerals and binding material. The composite is model cast or glued to the final shape. This gives the material a unique durability.
Acovi® composite is 100% solid and does not contain stones. That is why our composite products can withstand cleaning agents such as descaler.
In addition, it is easy to repair unfortunate scratches and chipped pieces, which can be more difficult with composite products that are only surface-treated.
Maintenance
Minimal maintenance
Acovi® composite requires minimal care to keep clean, as the solid surface is bacteria- and dirt-repellent.
For daily maintenance, it's enough to wipe the Acovi® product with a soft cloth with warm water.
Occasionally the entire surface should be cleaned. This can be done using common cleaners.
Use the included white sponge to sand the surface in gentle circular motions until the surface is clean. The surface is then polished with a soft cloth and scouring cream in circular motions until smooth and without abrasion marks. Rinse with water and dry with a soft cloth.
Wipe the product with Composit Care from Copenhagen Bath. Composite Care is applied evenly with a dry clean cloth. Let the product dry for 2 minuts.
!!Do not use coarse scouring pads for daily cleaning. Strong abrasives and the green side of a scouring pad should only be used when more difficult stains need to be removed !!
Detergents:
Acovi® products can withstand most cleaning agents, including descalers and for special needs, e.g. Chlorine is also used in moderate amounts.
Personal hygiene products and cosmetics will not damage the surface. Should there be an accidental nail polish on the surface of the basin, it can be removed with a nail polish remover, without acetone - rinse with water afterwords.
Chemicals that must not be used on Acovi®:
Petroleum-based products, acetone, drain cleaners, mineral spirits, etc. These products can damage the surface. Rinse immediately with water if these chemicals should touch the product.
Limescale:
Be aware that limescale can settle and turn yellow if larger collections of water are not wiped away.
Should this occur, the limescale can be easily removed.
Use lime solution product such as household vinegar or descaler.
Let it sit for a few minutes and then wipe the product with a mild abrasive cleaner, such as liquid scouring cream.
The scouring cream is applied in circular motions until dirt and lime are dissolved and the surface feels smooth. Rinse with water and dry with a soft cloth.
Wipe the product with Composit Care from Copenhagen Bath. Composite Care is applied evenly with a dry clean cloth. Let the product dry for 15 min.
Treatment of scratches and damaged surface:
To treat any scratches or damaged surface on your Acovi® product, sand the area with sandpaper 240, 400 and 800 grit. Start with the lowest number (coarse) and follow with a higher number (fine) in the order mentioned. Finish with the red sponge from Copenhagen Bath, on grain 1000, for the final finish. Moisten the surface before sanding, to avoid annoying sanding dust.
When the wash is sanded, remove excess dust with a damp cloth. Then apply Composite Care from Copenhagen Bath. Composite Care is applied evenly with a dry clean cloth. Let the product dry for 15 min.
DONT:
Do not pour hot water exceeding 60 * on your Acovi® product, as this may cause heat shock and crack.
Catalogues
Files
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Product name |
Specification |
Datasheet |
Ifc (BIM) |
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| Christianssand bathtub |
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| Fredensborg bathtub |
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| Fredensborg large bathtub |
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| Hammershus bathtub |
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| Helsinki bathtub |
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| Hornbæk 118 bathtub |
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| Hornbæk 148 bathtub |
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| Hornbæk 168 bathtub |
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| Lövestad 170 bathtub |
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| Lövestad 180 bathtub |
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| Muschel bathtub |
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| Rosenborg bathtub |
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| SQ1 bathtub |
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| SQ1 oval bathtub |
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| TQ5 bathtub |
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| Tromsø bathtub |
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| Yuno bathtub |
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