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Terms and conditions
A two-year guarantee is granted on all of our products in accordance with Danish Procurement Act.
It is a condition that the product has only been used for the intended purpose according to the product description on the website.
It is also a prerequisite that you as a customer save your receipt as evidence of the purchase of the item. The warranty is valid from the day you physically received your item.
You have 14 days of return on all items that you buy at Copenhagen Bath.
Copenhagen Bath guarantees that we will rectify any defect in the goods as a result of faulty design, materials or workmanship that comes within a period of two years from Copenhagen Bath delivery. Under the warranty, Copenhagen Bath must replace the defective goods or parts by supplying equivalent or similar goods or parts to the buyer at no cost.
Any costs related to transport and installation are paid by the buyer. The warranty does not cover defects caused by defective or improper installation, maintenance, use or repair or defects arising from the period following delivery of the goods. In addition, the warranty does not cover defects related to impurities in water or other normal wear and tear. Copenhagen Bath is not responsible for the suitability of the goods for the intended use of the buyer.
All returned items must be unused, in original condition and in the original packaging. The packaging must appear as new without visible marks, so that the goods can be resold at any time.
Copenhagen Bath does not receive return goods / replacement goods before an agreement has been reached. This can be done by calling telephone 3696 0747 every weekday between kl. 9.00 and at. 16:00 or write an email to firstname.lastname@example.org.
Returns must be delivered to our address, and delivery costs on return are paid by the buyer. Copenhagen Bath does not take specially ordered items or items sold from the show return.
What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To quickly process your transactions.
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
An external PCI compliant payment gateway handles all CC transactions.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
• Understand and save user’s preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, It won’t affect the user’s experience .
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
• By emailing us
• By calling us
• By logging in to your account
• By chatting with us or by sending us a support ticket
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
2665 Vallensbæk Strand
Last Edited on 2018-05-16
Acovi composite consists of natural minerals and acrylics. The composite is molded or glueed to the final shape. This provides a material with outstanding durability.
Composite has been a preferred material in our kitchens for many years. The complete porous surface is therefore perfect for bathroom products such as bathtubs, washbasins and countertops in the bathroom.
Copenhagen Bath® specializes in bathroom products in composite. The special feature of Copenhagen Bath®'s registered trademark Acovi® composite is that it is solid and does not contain stones and therefore can withstand cleaning products such as, for example, lime remover as opposed to composite containing stone.
One of the special advantages of massive Acovi® composite is that it is easy to repair even if it is unfortunate to break a flap, which can be more difficult for composite products that are only surface-treated.
Acovi® requires only minimal treatment to look great. In the daily cleaning, it is enough to wipe the Acovi® product with a soft cloth and warm water.
After wiping, it is recommended that you dry with a dry cloth. This is done to avoid lime stains.
The entire surface should be cleaned occasionally. Use lime solution product such as household vinegar. Let it dissolve any lime for a few minutes, then wipe the product with a mildly abrasive cleaner, eg. a gentle scouring cream applied in circular movements until dirt and lime are dissolved and the surface feels slippery. Use a cloth or a white scouring sponge. Rinse with water and dry with a soft cloth.
Should the basin become very dirty, or if there have been yellowish deposits of lime, do the following:
With the accompanying white fungus sand the surface in soft circular movements until the surface is clean. The surface is polished with a soft cloth and scouring cream in circular movements until it is smooth and without slip marks.
Wipe the product with Stone Sealer from Copenhagen Bath. The sealant is applied evenly with a dry clean cloth. Allow the product to dry for 15 minutes.
Do not use coarse scouring sponge for daily cleaning. Strong abrasives and the green side of a scouring sponge may only be used when removing more difficult spots.
Chemicals that can not be used on Acovi® include:
Petroleum-based products, chlorine, acetone, drainage cleaner, mineral turpentine etc. These products can damage the surface. Rinse immediately with water if these chemicals should affect the product.
Personal hygiene products and cosmetics will not ruin the surface. If a nail polish accidentally occurs on the surface of the sink, it can be removed with nail polish remover without acetone - rinse with water.
Treatment of scratches and broken surface
To treat any scratches or damaged surfaces on your Acovi® product, the area should be sanded with Sandpaper 240, 400 and 800. Start with the lowest number (coarse) and follow with a higher number (fine) in that order. Make the surface moist before grinding begins to avoid any inconvenient grinding dust.